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Returns & Shipping

Production Timing & Shipping

United States

From the time that we receive your frames at our lab, lens production is about 4-7 business days on average. All lenses go through a meticulous quality inspection before being shipped back to you. If there are any imperfections at all, we may re-process your lenses so they are perfect, which can delay final shipment. Once shipped, you will receive an email confirmation with a tracking number.

Standard shipping (2-4 business days) is free in the US and done by USPS Priority. Expedited shipping is $20 and is done by UPS overnight (1 business day).

Canada

Shipping is done by USPS Priority International and costs $35.

From the time that we receive your frames at our lab, lens production is about 4-7 business days on average. All lenses go through a meticulous quality inspection before being shipped back to you. If there are any imperfections at all, we may re-process your lenses so they are perfect, which can delay final shipment. Once shipped, you will receive an email confirmation with a tracking number.

Protection Plan

Lenses are covered for scratches made during normal use and any coating defects for the first 3 months from the date you receive your lenses. The lens protection plan extends this coverage from 3 months to 12 months.

Return/Exchange Policy

As the lenses are made custom to you and your prescription, all lenses are final sale and cannot be returned/refunded. While we do not accept returns on the lenses, we do have a satisfaction guarantee on all lenses. If you believe your lenses were made incorrectly, please see our Remake Policy below.

Re-makes

If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong.

Changing or Cancelling an Order

Our team works hard to process orders quickly so that you don’t have to wait. However, this also means that although we will try our best to accommodate order modifications, we cannot guarantee them. If you would like to change an order, email us at help@lensabl.com with the subject line “Change Order.” We can change an order up until your glasses have arrived at the lab. We can also cancel an order, but only if your glasses have not yet arrived at the lab. Once they arrive at the lab, we can no longer cancel and refund your order. If we have not yet shipped the first box to you, we will cancel your order and refund your purchase. If we have already shipped the first box to you, but the glasses have not yet arrived at the lab and you still want to cancel, we will refund your purchase and deduct a cancellation fee ($10 for orders with standard shipping or $20 for orders with expedited shipping).

United States

Glasses Production & Shipping

Once your order is placed and prescription information is provided, the lenses will be placed into production. Lens production is about 4-7 business days on average. All lenses go through a meticulous quality inspection before being shipped back to you. If there are any imperfections at all, we may re-process your lenses so they are perfect, which can delay final shipment. Once shipped, you will receive an email confirmation with a tracking number.

Standard shipping (2-4 business days) is free in the US and done by USPS Priority. Expedited shipping is $20 and is done by UPS overnight (1 business day).

Protection Plan

12 month frame malfunction protection provided, plus a 90 day scratch and coating damage protection from date received, with an option to upgrade to a 12 month protection for $10 per set of lenses. If you're having an issue with your Everyday Eyewear frames please contact support@lensabl.com.

Returns

We want to make sure you are completely satisfied with your frame purchase. Frames may be returned for any reason within the first 14 days from receipt of purchase, no questions asked. Single-vision, polycarbonate clear lenses have no restocking fee. Single-vision 1.67 clear, poly/1.67 night, sun, transitions, and progressive lenses have a 25% restocking fee. Frame must be in brand new/unused condition for return to be approved. You will be responsible for the cost of shipping the frame back to Lensabl. To begin a frame return, please contact us and request an RMA # and return address. Once we receive the frame, we will inspect it and if a return is approved, you will be refunded per the terms below.

The following glasses types are eligible for a full refund:
Non-prescription and single-vision polycarbonate clear lenses.

The following glasses types are eligible for returns plus a 25% restocking fee:
Single-vision 1.67 clear, poly/1.67 night, sun, transitions and progressive lenses have a 25% restocking fee.

Exchange Policy

If you would like to exchange your Everyday Eyewear glasses for a different color in the same style. You will be responsible for the cost of shipping the frame back to Lensabl. If you want to exchange for a different frame style, you are responsible for return shipping plus a 25% exchange fee. To begin an exchange, please contact us and request an RMA # and return address.
For all questions/return inquiries, please contact us and include your order number.

Re-makes

If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong.

Canada

Glasses Production & Shipping

Shipping is done by USPS Priority International and costs $35.

Once your order is placed and prescription information is provided, the lenses will be placed into production. Lens production is about 4-7 business days on average. All lenses go through a meticulous quality inspection before being shipped back to you. If there are any imperfections at all, we may re-process your lenses so they are perfect, which can delay final shipment. Once shipped, you will receive an email confirmation with a tracking number.

Protection Plan

12 month frame malfunction protection provided, plus a 90 day scratch and coating damage protection from date received, with an option to upgrade to a 12 month protection for $10 per set of lenses. If you're having an issue with your Everyday Eyewear frames please contact support@lensabl.com.

Exchange & Return Policy

No exchanges accepted. Frames may be returned for any reason within the first 14 days from receipt of purchase, no questions asked, but shipping costs will be charged. Single-vision clear lenses have no restocking fee. Single-vision sleep, sun, and progressive lenses have a 25% restocking fee. Frame must be in brand new/unused condition for return to be approved. You will be responsible for the cost of shipping the frame back to Lensabl. To begin a frame return, please contact us and request an RMA # and return address. Once we receive the frame, we will inspect it and if a return is approved, you will be refunded per the terms below.

The following glasses types are eligible for a refund, minus $35 international shipping fee:
Non-prescription and single-vision clear lenses.

The following glasses types are eligible for returns minus a 25% restocking fee and $35 international shipping fee:
Single-vision sleep, sun, and progressive lenses.

Re-makes

If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong.

United States

Glasses Production & Shipping

Once your order is placed and prescription information is provided, the lenses will be placed into production. Lens production is about 4-7 business days on average. All lenses go through a meticulous quality inspection before being shipped back to you. If there are any imperfections at all, we may re-process your lenses so they are perfect, which can delay final shipment. Once shipped, you will receive an email confirmation with a tracking number.

Standard shipping (2-4 business days) is free in the US and done by USPS Priority. Expedited shipping is $20 and is done by UPS overnight (1 business day).

Warranty

Refer to Bose’s official warranty here. In addition Lensabl provides a 90 day scratch and coating damage warranty from date received, with an option to upgrade to a 12 month warranty for $10 per set of lenses. If you’re having an issue with your Bose frames please contact support@lensabl.com.

Returns

Prescription Bose frames (frame only) may be returned for any reason within the first 30 days from receipt of purchase. Frame must be in brand new/working condition for return to be approved. If a return is approved, you will be refunded the amount of the frame. The lenses are final sale and cannot be returned/refunded. Lensabl does not cover return shipping on Bose returns.

Exchange Policy

If you would like to exchange your Bose glasses for a different frame size or style, you will be responsible for the cost of shipping the frame back to Lensabl plus the cost of a new set of lenses with a 25% discount. To begin an exchange, please contact us and request an RMA # and return address.
For all questions/return inquiries, please contact us and include your order number.

Re-makes

If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong.

Canada

Glasses Production & Shipping

Shipping is done by USPS Priority International and costs $35.

Once your order is placed and prescription information is provided, the lenses will be placed into production. Lens production is about 4-7 business days on average. All lenses go through a meticulous quality inspection before being shipped back to you. If there are any imperfections at all, we may re-process your lenses so they are perfect, which can delay final shipment. Once shipped, you will receive an email confirmation with a tracking number.

Warranty

Refer to Bose’s official warranty here. In addition Lensabl provides a 90 day scratch and coating damage warranty from date received, with an option to upgrade to a 12 month warranty for $10 per set of lenses. If you’re having an issue with your Bose frames please contact support@lensabl.com.

Returns

Prescription Bose frames (frame only) may be returned for any reason within the first 30 days from receipt of purchase. Frame must be in brand new/working condition for return to be approved. If a return is approved, you will be refunded the amount of the frame. The lenses are final sale and cannot be returned/refunded. Lensabl does not cover return shipping on Bose returns.

Exchange

If you would like to exchange your Bose glasses for a different color in the same style. You will be responsible for the cost of shipping the frame back to Lensabl. If you want to exchange for a different frame style, you are responsible for return shipping plus a 25% exchange fee and $35 international shipping fee. To begin an exchange, please contact us and request an RMA # and return address.

Re-makes

If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge, minus a $35 international shipping fee. You have 30 days from the day you receive your new lenses to notify us if anything is wrong.

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