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Returns & Shipping

Production Timing & Shipping

United States

Once your order is placed, please allow 4-6 business days for your lenses to be made and your frame to be shipped out (lens production can only begin once we have all of your Rx info). We will provide you a tracking number when ready.
Standard shipping (2-4 business days) is free in the US and done by USPS Priority. Expedited shipping is $20 and is done by UPS overnight (1 business day).

Canada

Shipping is done by USPS Priority International and costs $35.
Once your order is placed, please allow 4-6 business days for your lenses to be made and your frame to be shipped out (lens production can only begin once we have all of your Rx info). We will provide you a tracking number when ready.

Return/Exchange Policy

As the lenses are made custom to you and your prescription, all lenses are final sale and cannot be returned/refunded. While we do not accept returns on the lenses, we do have a satisfaction guarantee on all lenses. If within the first 30 days of receipt the lenses are not working for you based on the Rx info you provided, we will happily cover the cost of bringing the frame back in and re-making the lenses correctly for you, free of charge.

Re-makes

If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong.

United States

Returns

We want to make sure you are completely satisfied with your frame purchase. Frames may be returned for any reason within the first 14 days from receipt of purchase, no questions asked. Single-vision clear lenses have no restocking fee. Single-vision sleep, sun, and progressive lenses have a 25% restocking fee. Frame must be in brand new/unused condition for return to be approved. You will be responsible for the cost of shipping the frame back to Lensabl. To begin a frame return, please contact us and request an RMA # and return address. Once we receive the frame, we will inspect it and if a return is approved, you will be refunded per the terms below.

The following glasses types are eligible for a full refund:
Non-prescription and single-vision clear lenses.

TThe following glasses types are eligible for returns minus a 25% restocking fee:
Single-vision sleep, sun, and progressive lenses.

Exchange Policy

If you would like to exchange your Everyday Eyewear glasses for a different color in the same style. You will be responsible for the cost of shipping the frame back to Lensabl. If you want to exchange for a different frame style, you are responsible for return shipping plus a 25% exchange fee. To begin an exchange, please contact us and request an RMA # and return address.
For all questions/return inquiries, please contact us and include your order number.

Canada

Exchange & Return Policy

No exchanges accepted. Frames may be returned for any reason within the first 14 days from receipt of purchase, no questions asked, but shipping costs will be charged. Single-vision clear lenses have no restocking fee. Single-vision sleep, sun, and progressive lenses have a 25% restocking fee. Frame must be in brand new/unused condition for return to be approved. You will be responsible for the cost of shipping the frame back to Lensabl. To begin a frame return, please contact us and request an RMA # and return address. Once we receive the frame, we will inspect it and if a return is approved, you will be refunded per the terms below.

The following glasses types are eligible for a refund, minus $35 international shipping fee:
Non-prescription and single-vision clear lenses.

The following glasses types are eligible for returns minus a 25% restocking fee and $35 international shipping fee:
Single-vision sleep, sun, and progressive lenses.

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