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Frame Shop > Frame Shop Terms

Frame Shop Terms

Lens Production Timing & Shipping

United States

Once your order is placed, please allow 4-6 business days for your lenses to be made and your frame to be shipped out (lens production can only begin once we have all of your Rx info). We will provide you a tracking number when ready.

Standard shipping (2-4 business days) is free in the US and done by USPS Priority. Expedited shipping is $20 and is done by UPS overnight (1 business day).

Canada

Shipping is done by USPS Priority International and costs $35.
Once your order is placed, please allow 4-6 business days for your lenses to be made and your frame to be shipped out (lens production can only begin once we have all of your Rx info). We will provide you a tracking number when ready.

Return/Exchange Policy

Frames

We want to make sure you are completely satisfied with your frame purchase. Frames may be returned for any reason within the first 14 days from receipt of purchase. Frame must be in brand new/unused condition for return to be approved. You will be responsible for the cost of shipping the frame back to Lensabl. To begin a frame return, please contact us and request an RMA # and return address. Once we receive the frame, we will inspect it and if a return is approved, you will be refunded the amount of the frame immediately :)

Lenses

As the lenses are made custom to you and your prescription, all lenses are final sale and cannot be returned/refunded (if you return your frame, we will refund what you paid minus the cost of the lenses). While we do not accept returns on the lenses, we do have a satisfaction guarantee on all lenses. If within the first 30 days of receipt the lenses are not working for you based on the Rx info you provided, we will happily cover the cost of bringing the frame back in and re-making the lenses correctly for you, free of charge.

For all questions/return inquiries, please contact us and include your order number

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